Subject
The platform provides artificial intelligence agents that make and receive calls and messages on behalf of its business customers.
Permitted use
The customer undertakes to contact only people with whom it has a relationship or whose required consent it holds, and to comply with legal calling hours, opt-out requests and the rules of each channel (WhatsApp, Messenger, Instagram, SMS). Unsolicited prospecting, misleading calls and any unlawful activity are prohibited and result in the immediate suspension of the account.
Transparency
Agents introduce themselves as virtual assistants. The customer must not configure them to pass themselves off as a human.
Subscription
Plans are billed monthly or yearly through Stripe. Usage beyond the plan allowance is billed at the plan’s rates. The customer can set an overage cap.
Liability
The customer remains responsible for the information it provides to its agents and for the actions it authorizes them to perform in its systems.