Data processed
User accounts, customers’ contacts, calls (transcripts, summaries, optional recordings), messages, consents and usage data.
Purposes
Providing the service, billing, security, support. No resale of data.
Retention periods
Recordings: 30 days by default; transcripts: 365 days by default; configurable by each customer. Proof of consent: 3 years.
Subprocessors
Hosting (Hetzner), telephony (Telnyx), speech recognition and synthesis (Deepgram, ElevenLabs), language models (OpenAI), messaging (Meta, Telegram), payment (Stripe), email (Brevo).
Your rights
Access, rectification, erasure, objection and portability: contact@tunicall.com. You can lodge a complaint with the CNIL (the French data protection authority).